We have some great products: SKY, AURA, ASTRA, OUTLOOK, and VUE. Problem is that no one knows we have them. We are still thought of as a car company that has small cars. Saturn and GM’s role should be to build our brand as one of, not just a small car, but a great buying experience with cars and SUV’s for many tastes.
The customers we have had for the ASTRA (a great car!) have either been people who have been driving an ION (and want a small car and to also stay with Saturn) or people who have either lived or visited Europe and know that the ASTRA is a great car. The advertising for the ASTRA has been non-existent. The only ad we have even seen is cartoon-y and actually shows the vehicle being “launched” by a pinball plunger!
Saturn retailers are the best in the industry when it comes to taking care of our customers. We spend more time and money on training our new team members that anyone else. When we have confusing and convoluted incentives and interest rates (cash plus rate, cash and no rate, rate and no cash, alternative APR’s) our customers and team members aren’t sure which is the “right” deal. Keep things simple.
People do not buy Saturns because we are part of GM. In fact, they buy Saturns in spite of the fact that we are GM. The Employee Pricing for Everyone is a great promotion. Problem is that no one cares about GM’s 100 year anniversary (except for GM). GM is not a brand. There is no vehicle that is a “GM” badged vehicle. People don’t buy from General Motors. They buy from Saturn, Pontiac, Buick, et al. If you ask someone who has an AURA, they will not say they drive a GM car. They will say they drive a Saturn. GM won’t even come up in the conversation. Why then do we spend millions of dollars advertising an event that people can’t wrap their arms around??
Give us whatever promotions, advertising, or incentives you want to. At the end of the day, it comes down to 2 things: a product people want and a buying and ownership experience people can enjoy. GM can take care of the product. Saturn retailers can take care of the rest.
From the movie “Field of Dreams” the line was ‘If you build it, he will come’. We have been hanging our hats on that for years! Fast forward to the next line in the movie, ‘Go the distance’. We can’t only run the first 50 meters of a 100 meter race and expect to win. We have to run the entire race with the same strength, power, enthusiasm, and focus that we started with.
GO THE DISTANCE!
FINISH THE RACE!